Thursday, August 23, 2007

Moving On...

Well, the email finally came. It was the typical robotic response. Here is my non-typical, human response:

" I'm happy to say that I am no longer a Symantec Customer. The fact that this email response arrived eleven days after I wrote, "PLEASE HELP ME, BEFORE I GO INSANE!" should give you a pretty good clue as to why, but I have written a lengthy blog on the Internet to better vent my frustration; that has helped a lot. I will never use the Norton product again, mainly because of the 21+ HOURS I spent on-line with well-intentioned, but ineffective technicians. I am especially irritated by the fact that I never dealt with the same person twice, and the supervisor, too, was useless. Outsourcing is a fine idea for Norton, but it is a terrible idea for customers who have problems beyond the typical ones. Good riddance!" Damn. That felt good!

Yesterday was my first day "back in the saddle" of school. I worked six hours (3.5 in meetings), and it felt like twelve by the time I got home (Boy, summer spoils me!). Now, I am sick. That's okay; this always happens when I start back to school (and when I stay up til 2am with friends in India). Since I am starting work early this year (yes, teachers do work during the summer without compensation), I should at least be well by the time the kids get there. Very full day today (dentist, hair appt. carting The Boy to Driver's Ed, leading a Student Council "back to school" meeting, and let's not forget tonight's Packer Game! (That's right; I'm still calling it a Packer Game, instead of Packers Game. Just stubborn, I guess.) I'm looking forward to our weekend, so whatever brings me closer to that is welcome. Hope this finds you all well and happy.

1 comment:

  1. Glad to hear you have some closure now. Lesson learned, I guess. I agree on the outsourcing thing - good for the business pocket book, bad for the consumer.
    I know you teachers work hard - you are constantly going and doing things for everyone in your world... you rock.


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