Well, the email finally came. It was the typical robotic response. Here is my non-typical, human response:
" I'm happy to say that I am no longer a Symantec Customer. The fact that this email response arrived eleven days after I wrote, "PLEASE HELP ME, BEFORE I GO INSANE!" should give you a pretty good clue as to why, but I have written a lengthy blog on the Internet to better vent my frustration; that has helped a lot. I will never use the Norton product again, mainly because of the 21+ HOURS I spent on-line with well-intentioned, but ineffective technicians. I am especially irritated by the fact that I never dealt with the same person twice, and the supervisor, too, was useless. Outsourcing is a fine idea for Norton, but it is a terrible idea for customers who have problems beyond the typical ones. Good riddance!" Damn. That felt good!
Yesterday was my first day "back in the saddle" of school. I worked six hours (3.5 in meetings), and it felt like twelve by the time I got home (Boy, summer spoils me!). Now, I am sick. That's okay; this always happens when I start back to school (and when I stay up til 2am with friends in India). Since I am starting work early this year (yes, teachers do work during the summer without compensation), I should at least be well by the time the kids get there. Very full day today (dentist, hair appt. carting The Boy to Driver's Ed, leading a Student Council "back to school" meeting, and let's not forget tonight's Packer Game! (That's right; I'm still calling it a Packer Game, instead of Packers Game. Just stubborn, I guess.) I'm looking forward to our weekend, so whatever brings me closer to that is welcome. Hope this finds you all well and happy.
Glad to hear you have some closure now. Lesson learned, I guess. I agree on the outsourcing thing - good for the business pocket book, bad for the consumer.
ReplyDeleteI know you teachers work hard - you are constantly going and doing things for everyone in your world... you rock.