Sunday, November 18, 2007

Dear ARP at the "Service" Desk,

Don’t give me that look, ARP; that “Please don’t ask me to do something for you, cuz I don’t want to” look. I asked you to solve a small problem, and you responded (annoyed), “We can’t fix that here. Corporate has to do that.” “So there!” your raised eyebrows added. I was very patient with you. I calmly asked, “Well then, what needs to happen for them to do that?” You responded with a snippy attitude, as if filling out a form was going to make you break a nail or something (or maybe you just had a bad taste in your mouth from breakfast; your pursed lips told me you weren’t going to cooperate.)

I could see you were really irritated that you were not going to get paid for doing nothing today, so I finally said, “You know what? Just forget it. It’s not that big of a deal.” I didn’t mean it, but I said it, and I said it calmly (without malice, I think). I figured I’d just talk to your manager about it tomorrow. You might be a mind reader, because suddenly, you snapped to attention and pulled out your little form that you could have taken out five minutes earlier. You became Super Service Woman and even offered that the form would only take a second to complete. Was your boss standing behind me or something? Did you have a schizophrenic personality shift? Or did you just suddenly see the reflection of your hostile self in my eyes? Whatever the reason, you finally took care of what I needed. Thank you.

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