After Christmas, I went to my local CC (rhymes with HoldYourWater, Geek) women's higher-end clothing store (higher-end for Green Bay, anyway) to exchange a vest my MIL had given me for Christmas. You know the store; everything matches, they have tons of scarves to cover your neck wrinkles, and you can't buy a thing for under $40 until it goes on sale at the end of the season. The women who work there are very polished-looking and wear only clothing from that store (apparently.) I feel a little uncomfortable going in there, since I don't own many clothing ensembles and cannot afford most of what's in there. (Well, there's that, and the overwhelming smell of rich-old-lady perfume...)
I didn't see anything I wanted instead (I don't look good in cool colors, and I won't pay $40 for a tanktop), and since I had the gift receipt, I figured they would just give me a refund, so that I could shop elsewhere. However, with a cool gaze, the woman at the counter told me she could only give me store credit. I thought that was ridiculous and said as much (I had the gift receipt, and the vest still had its tag, for crying out loud) but she didn't cave, and the stiff, authoritative woman working with her backed her up. They said I could only get the cash if my MIL came in with her credit card, and couldn't they interest me in something else in the store? I don't know why (something in their eyes, I guess), but I just didn't believe them.
What else could I do? I decided to come back when they had their spring stuff in and see if I could find something I liked. Yesterday, I returned, found something I liked, and the cheerful young (newbie) woman at the counter quickly and easily credited my debit card with the return amount before preparing to ring up my new purchase. What the? I asked her why they couldn't do that the last time I was there, and she said, "I have no idea!" She then asked me for my last name, just for their records, and I politely declined. Her supervisor came over, and the young woman nicely explained that I wasn't interested in having my name put in the system. They explained the reasons [about which I haven't a care], and I politely declined again. However, the supervisor insisted that I must give them my last name in order to ring up the purchase. I would normally just leave without buying anything at that point (It was a ridiculous power struggle they were bent on winning), but under the circumstances (I had to buy the new shirt or MIL would have been hurt) I caved, but not without saying out loud, "You've got to be kidding me."
Even though the newbie clerk was sweet as pie, I hated the way the senior employee looked down her nose at me and spoke to me in a tone of superiority. (Snooty old hag! You got the Cold part right, and I'd love to push you into that Creek!) I couldn't wait to leave that store, and I won't be shopping there again. I'm calling the store manager in the morning to let her know how I feel about the return "policy" I was held to the first time (plus the rest) even though I'm not sure why I would bother; what do I care if they lose business?
Maybe I'm just being hormonal...